Shipping charges:

Free shipping with normal mail for Portugal.*
Free shipping with registered mail 
world-wide for orders from 50€

Portugal Continent and Islands (2-4 days) normal post (without tracking): 0,00€
Portugal Continent (1-2 days) and Islands (1-3 days) registered post: 2,95€
EU Countries registered post (3-4 days): 5,00€ 
Rest of the world registered post (up to 5 days): 6,00€

You can track your sending here: www.track-trace.com/post or (for Portugal) at www.ctt.pt


Shipping times:

All orders will be sent within 2-4 days upon receipt of payment; we do not send on holidays and weekends. 

The durations of the sendings mentioned on our site are the indications given by the portugese postal service (CTT). 
We cannot be held responsible if your order takes longer to arrive.

Returns due to no one at home for receipt or because of late collection at the post office, will be re-invoiced for shipping costs on re-shipment. There will be no refund for undelivered products until the post office investigation confirms that the package has been lost. 
*PLEASE NOTE: Products sent free of charge by regular mail (i.e. without tracking) and not arrived will not be refunded as they cannot be tracked.

Returns

The Customer has the right to return the purchase, within a period of fourteen (14) days after receipt of the goods, for exchange or refund (provided it is complete and unopened, as far as possible, in good condition, in its original packaging and accompanied by the invoice). The shipping costs for the return shall be borne by the Customer. However, the Customer must notify Vita-Spray of the shipment within that period, using our returnform, stating whether it is an exchange or refund, and the product must then be returned within seven (7) days of such notification. In case of a refund, Vita-Spray will refund to the Customer the purchase amount, less shipping costs, as soon as possible, but no later than thirty (30) days after receipt of the returned product.

Vita-Spray is in no way responsible for any consequences resulting from the use of the products offered on the site, which should be considered as food supplements. In case of doubt regarding their use, please consult your doctor, specialist or professional in advance.


Business clientes within the EU:

It is possible to receive an invoice without TAX if you are in possession of an international VAT-number. 
Contact us about this possibility by use of our contactform.


Clientes outside of the EU:

If your country isn't mentioned in the list, please contact us by use of the contactform.


Import charges for countries outside of the EU:

Import duties, taxes and charges are not included in the item price or shipping charges. 
These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be prior to buying.


Forms of secure payments:

Payment by My Way/Multibanco, only for Portugal.
Payment by Banktransfer, only for Portugal (Crédito Agrícola).
Payment by iDeal, only for The Netherlands.
Payment with Paypal.
Payment with CreditCard.
Payment with Apple-pay.


Prices: All prices mentioned are including Tax (23%).